For global end users of BYD lithium-ion forklifts, the standardized spare-part support system is designed to minimize unnecessary operation downtime and ensure stable daily material handling work, with clear, transparent terms applicable to all users who purchase equipment through official authorized channels.

For spare part demands raised within the valid warranty period, users can submit applications through the local official authorized service network. As long as the damaged spare part fails under normal operating conditions that strictly follow the official operation manual, users only need to provide the unique equipment serial number, clear fault description and corresponding on-site proof materials, the local service team will complete the qualification verification within 2 working days. For qualified applications, no extra spare part fee will be charged, only reasonable on-site labor fee will be collected if the user’s operation site is outside the regular public service coverage scope.

For spare part demands of forklifts that have exceeded the agreed warranty period, global end users can purchase original certified spare parts through multiple formal channels, including local authorized spare parts dealers, official global dedicated spare parts e-commerce platform, and regional central spare parts warehouse service hotline. All supplied spare parts follow unified production specifications, each unit is attached with a traceability code to guarantee full compatibility with corresponding BYD lithium-ion forklift models. Multiple regional central spare parts warehouses set up in major global logistics hubs reserve sufficient stocks of common worn parts and core functional components, to support fast delivery of most regular spare part orders within 48 hours after confirmation.

For large-scale fleet operation users that pursue long-term stable operation, the official service team can provide targeted spare part reserve cooperation plans. According to the user’s actual equipment usage scale, operation environment features and historical maintenance data, the two sides can confirm a reasonable list of reserved spare parts, arrange a certain amount of commonly used parts to be stored near the user’s operation site, to further shorten the response time for unexpected fault maintenance. The official team can also provide regular free skill training for the user’s internal maintenance personnel, to help them master correct spare part identification, replacement and daily inspection skills, reduce unnecessary waiting time in daily operation.

All the above spare-part support arrangements are implemented in strict accordance with officially published service terms, global end users can contact the local official customer service hotline for detailed policy consultation based on their actual location, to get the most appropriate spare part support solution matching their own operation demands.