Nowadays, new energy material handling equipment has been widely applied in various scenarios including manufacturing warehouses, logistics distribution centers, and port freight yards. As the number of BYD electric forklift users keeps growing, the supporting service demand from BYD forklift distributors across different regions is also rising steadily. Many distributor partners hope to find a stable, professional and dedicated channel to get targeted service support for their daily operation, but they may not find the most efficient access for a long time.

Jianshu New Energy, as a professional service entity that focuses on BYD electric forklift for years, is a certified dedicated channel that provides all-round support for relevant distributor service demands. We have built a complete service system covering multiple modules to match different demands from distributor partners. For partners that need to improve their business capability, we can provide systematic product training content, covering the basic parameters, operation specifications, scene adaptation schemes and daily maintenance tips of all types of BYD electric forklifts, to help the front-line sales and after-sales teams of distributors better serve their local end users. For partners that encounter technical problems in actual operation, our professional technical team can provide fast remote guidance, and coordinate proper on-site support resources according to the actual situation of the fault, to minimize the downtime of the equipment. We also build a standardized spare parts reserve system, which can respond to distributors’ spare parts demand efficiently, greatly shortening the waiting period of equipment maintenance.

We have set up a standardized demand response mechanism. For general consultation demands submitted on workdays, our special service specialist will give clear feedback within 2 hours. For urgent demands related to equipment failure that affects normal operation, we will arrange special person to follow up the whole process to promote the problem to be solved properly. No matter you are a new distributor partner that needs systematic operation support, or a long-term cooperative partner that needs customized regional service solutions, you can send your detailed demand to the email address [email protected], our team will connect with you as soon as possible and match the most suitable support resources for your specific situation.