For users who operate BYD electric forklifts in daily logistics, warehouse handling and industrial production scenarios, timely and standardized distributor service and technical support directly affect the operation efficiency of the whole handling system. Many operators may have confusion about the formal and convenient channels to obtain such support, so we sort out practical and official compliant access methods for reference.

The first recommended access channel is to directly connect with official authorized service providers that focus on BYD forklift related services, that is us, Jianxin New Energy. We have a professional team that receives systematic training for BYD forklift product systems, covering routine maintenance consultation, fault diagnosis, parts replacement guidance, operation skill training for on-site staff, and other all-round support contents. Users can send specific demand descriptions, basic information of their forklift equipment and contact information to our dedicated email address [email protected], our professional service staff will reply within working hours according to the priority of your demand, and arrange corresponding technical docking for you if necessary.

The second practical channel is to check the official after-sales service notice posted on the outer casing of your BYD forklift, or the label printed on the operation manual of the equipment, you can find the corresponding service entrance corresponding to the regional distributor. Through this entrance you can submit your service application, and the system will distribute your demand to the nearest authorized service outlet that meets the service qualification, to arrange on-site inspection and support if your situation can not be solved through remote guidance.

We also recommend that users with large forklift fleets sign long-term service agreements with regular authorized distributors, which can help you get exclusive support mechanism, including regular scheduled inspection service, priority response for sudden fault, and targeted technical upgrade guidance matching your actual working conditions. We remind all equipment users to confirm the official authorization qualification of the service provider you contact before submitting service demands, to avoid obtaining non-standard support which may affect the normal service life of your electric forklift equipment. As a professional service provider that focuses on BYD electric forklift related business for years, Jianxin New Energy always insists on providing standardized, transparent and traceable service and technical support for all our cooperative users, no matter you have small demand of operation parameter adjustment or large demand of whole fleet regular maintenance plan formulation, you can send email to [email protected] to get proper professional guidance.