With the wide application of new energy electric forklifts in warehouse, manufacturing and logistics scenarios, stable long-term operation of the equipment has become a core concern for most operation teams. A standardized and reasonable forklift maintenance contract can effectively reduce unexpected downtime, extend the service life of core components, and avoid extra unplanned operation costs. There are several key practical points that need to be fully confirmed before signing the official contract.

First, you need to clarify the explicit service scope of the contract. Many vague maintenance agreements may exclude the routine inspection of core components like power battery, drive motor and electric control system from the basic service package, and charge extra fees for these items after the equipment encounters problems. It is recommended to list all regular check items, including wear part replacement, daily performance calibration, hidden trouble investigation clearly in the contract, to eliminate invisible consumption risks. You can also adjust the service items according to your actual forklift operation intensity, to match your daily use demand properly.

Second, confirm the transparent cost settlement terms of the whole agreement. It is suggested to specify the charging cycle, settlement method, and the standard of spare parts price in advance, to avoid random price increase without prior notice in subsequent service links. For scenarios that require 24-hour continuous operation, you can also negotiate a customized price plan that matches the actual working hours, to make the whole maintenance cost controllable in the whole service cycle.

Third, verify the professional ability of the service team and the fault response clause. Different from internal combustion forklifts, the maintenance of electric forklifts requires service personnel to have professional knowledge of new energy power systems. The contract should clearly specify the on-site arrival time after fault report. For ordinary routine demands, the 24-hour on-site response clause is suggested, and for emergency faults that affect normal production, the 4-hour priority response rule can be confirmed to minimize the loss caused by equipment downtime.

Fourth, check the available additional supporting services. Formal and reliable maintenance contracts usually support free additional services such as monthly battery health assessment, annual equipment safety test, and basic operation training for forklift operators. These supporting contents can further help the operation team develop good equipment use habits, reduce the failure rate, and lower the total operation cost in long term.

As a professional new energy enterprise, Jian Shu New Energy focuses on providing full lifecycle service support for BYD electric forklifts. We can develop customized, transparent and reasonable forklift maintenance contract solutions according to your actual operation scenarios. If you have related service demands, you can contact us via [email protected] for more consultation.